By creating an account with 1xbest, you confirm that you have read and agreed to this Privacy Policy. We will notify you of any changes.
01
Introduction & Commitment
1xbest is a trusted online Sports Betting platform serving millions of users across Bangladesh. Your privacy is one of our highest priorities. This Privacy Policy ("Policy") explains what data we collect, why we collect it, and how we keep it protected.
We believe transparency is the foundation of trust. That's why this policy is written in plain, straightforward language — no complex legal jargon — so you know exactly what we do with your information.
This privacy policy applies to the 1xbest website, mobile application, and all associated services. We follow international data protection standards and operate in alignment with GDPR guidelines.
1xbest collects various types of information from you. This information falls into two categories:
Information you provide directly:
- At registration: full name, date of birth, email address, mobile number, and residential address.
- For identity verification (KYC): a copy of your National ID, passport, or driving licence.
- Payment details: your bKash, Nagad, or Rocket number (we do not store full bank account numbers).
- Messages and information provided when contacting support.
Automatically Collected Data:
- IP address, browser type and version, operating system.
- Browsing data such as which pages you visited on the platform and how long you stayed.
- Betting activity: which events you bet on, amounts wagered, and outcomes.
- Device ID and location data (if permission is granted).
| Data Type |
Reason for Collection |
Required? |
| Name & Contact |
Account Creation & Communication |
Yes |
| Identity Document |
Age Verification & Security |
Yes |
| Payment Information |
Processing Transactions |
Yes |
| Location Data |
Geo-restrictions |
Optional |
| Cookie Data |
Improving User Experience |
Optional |
03
How We Use Your Information
1xbest uses your information only for specific purposes. We never use your data for anything unnecessary. The primary use cases are:
- Creating and managing your account and verifying your identity.
- Providing betting services and confirming bet outcomes.
- Managing all financial transactions, including deposits and withdrawals.
- Detecting and preventing fraud, money laundering, and other illegal activities.
- Analyzing your preferences and betting habits to send you personalized offers and promotions.
- Improving platform performance and developing new features.
- Fulfilling legal obligations and providing required information to regulatory authorities.
- Providing customer support and resolving your issues.
We do not sell, rent, or share your data with advertisers. That is our core commitment.
04
Data Sharing & Third-Party Policy
1xbest does not generally share your personal information with third parties. However, information may be shared in the following limited circumstances:
- Payment Processors: Only the minimum necessary data is shared to process transactions via bKash, Nagad, or Rocket.
- Identity Verification Service: During the KYC process, identity document details are verified with approved verification agencies.
- Legal Authorities: Disclosure of information is required in response to a court order or a lawful request from a law enforcement agency.
- Fraud Prevention: Information may be cross-checked against industry-wide fraud databases.
All our third-party partners operate under strict confidentiality agreements and are only permitted to use data for specified purposes.
05
Cookie Policy & Tracking Technologies
1xbest uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored in your browser.
Essential Cookies
Essential for login sessions and security. These cannot be disabled.
Analytics Cookies
Helps us analyze site usage. You can disable this at any time.
Personalization
Remembers your preferences and language settings. Recommended to keep enabled for a better experience.
Marketing Cookies
Used to show relevant offers. Optional — turn it off at any time.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.
1xbest uses industry-leading technology to keep your data secure:
- 256-bit SSL Encryption: All data transmitted between your browser and our servers is fully encrypted.
- Firewall & DDoS Protection: Advanced firewalls are active to protect the platform against cyberattacks.
- Regular Security Audits: Third-party security experts regularly audit our systems.
- Two-Factor Authentication (2FA): Two-factor authentication is available for added account security.
- Limited Access Policy: Only authorized personnel can access your data, and all access is fully logged.
- Data Backup: Your data is regularly backed up and stored securely.
In the event of a security breach, we will notify affected members directly within 72 hours.
As a 1xbest member, you have certain important rights regarding your personal information:
Right to Know
If you'd like to know what data we hold about you, contact us and we'll let you know within 30 days.
Right to Rectification
You have the right to request corrections if any of your information is inaccurate.
Right to Erasure
After account closure, you may request deletion of your data, except where retention is required by law.
Right to Portability
You can request a copy of your data in a machine-readable format (such as CSV).
Right to Object
You may object to the use of your data for marketing emails or any specific purpose.
Right to Restrict Processing
You may request that the processing of specific data be temporarily restricted during an investigation.
08
Protection of Minors' Data
1xbest strictly prohibits providing services to anyone under the age of 18. The protection of minors is given the highest priority in our privacy policy.
- If a minor is found to have registered, their account will be terminated and all associated data deleted.
- We do not knowingly collect or store any information from individuals under the age of 18.
- If we are notified that a minor has created an account, we take immediate action.
If you believe your child has created an account on our platform, please contact us immediately at support@1xbest.im.
We do not retain your data indefinitely. Each type of data has a defined retention period:
| Data Type |
Retention Period |
| Account Information (Active) |
For as long as the account remains active |
| Transaction History |
5 years after account closure (as required by law) |
| KYC Documents |
5 years after account closure |
| Betting History |
3 years after account closure |
| Support Messages |
2 years after resolution |
| Cookie Data |
Session or up to 1 year |