Frequently Asked Questions

1xbest FAQ — All your questions answered

Find clear answers to all your questions about betting, payments, bonuses, accounts, and security — right here.

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Account & Registration

Find answers here for questions about registration, login, password reset, and KYC verification.

10 Questions

Deposits & Withdrawals

Everything you need to know about bKash, Nagad, and Rocket payments, minimum amounts, and transaction times.

8 questions

Betting & Live Betting

Learn all about betting rules, odds, live betting, bet cancellation, and Cash Out.

10 Questions

Bonuses & Promotions

Learn how to use welcome bonuses, cashback, free bets, and voucher codes.

8 questions

Security & Privacy

Questions about account security, two-factor authentication, and data privacy.

7 Questions

Responsible Gaming

Guidelines on self-exclusion, setting betting limits, and responsible gambling.

5 questions
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Account & Registration

From registration to account management

To register with 1xbest, you'll need an active mobile number or email address, a strong password, and to be at least 18 years old. The process only takes a few minutes — fill out the form, verify your phone or email, make a deposit, and you're ready to bet.

No, only one account per person is allowed. Opening multiple accounts is a direct violation of our terms. If detected, all associated accounts may be permanently suspended and balances forfeited.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email and you'll receive an OTP or reset link. Use it to set a new password. The whole process takes under 5 minutes.

KYC verification is required before withdrawing. Simply upload a clear photo of your National ID (NID) or passport. Verification is usually completed within 12 to 24 hours, and you'll be notified by email or SMS once done.

Multiple failed login attempts may temporarily lock your account. Email us at support@1xbest.im or reach out via live chat. Once your identity is verified, your account will be reinstated promptly.

Yes, you can update your mobile number or email address from Account Settings. You'll need to verify via OTP sent to your current number or email before the change takes effect. For security reasons, this process may take a little time.

Deposits & Withdrawals

Payment methods, processing times & limits

Deposits are currently available via bKash, Nagad, and Rocket. All methods are credited instantly. More payment options will be added in the future — follow the promotions page for updates.

The minimum deposit is just ৳100. For withdrawals, the minimum is ৳200. The maximum daily withdrawal limit is ৳50,000. Higher limits apply for loyalty members.

Withdrawals are typically processed to your mobile wallet within 1 to 3 business days. Having your KYC verification completed speeds up the process. Requests submitted outside business hours will be processed the next working day.

Deposits are usually instant. If your balance hasn't been credited within 30 minutes, contact us at support@1xbest.im with your transaction ID and a screenshot. Our team will resolve it quickly.

1xbest does not charge any deposit or withdrawal fees. However, your mobile wallet provider (bKash/Nagad/Rocket) may apply their own transaction charges.

Betting & Live Betting

Betting rules, odds & match-related questions

1xbest offers betting on cricket, football, tennis, badminton, basketball, volleyball, kabaddi, e-sports, and 30+ other sports. There are 500+ events every day, with special odds available for Bangladesh national cricket team matches.

Live Betting (in-play betting) means placing bets at real-time odds while a match is in progress. Log in, go to the "Live" section, select an ongoing match, and place your bet on your preferred market. Odds change by the second, so act quickly.

Once a bet is confirmed, it generally cannot be cancelled. However, some markets offer a "Cash Out" option, which lets you withdraw part or all of your potential winnings before the match ends.

If a match is officially cancelled or abandoned, the stake for the related bet is automatically refunded to your account. For single bets, odds of 1.00 are applied; for accumulator bets, the cancelled leg is simply removed.

Minimum bet starts from ৳20. Maximum bet limits vary by market and event. Higher limits are generally available for popular international matches. The limit for a specific market can be seen on the bet slip.

An accumulator bet combines predictions on multiple events in a single bet. If all selections are correct, the odds multiply and the potential return can be substantial. However, a single wrong pick loses the entire bet. It's a great option if you're looking for bigger rewards.

Bonuses & Promotions

Information on bonus terms, usage, and expiry

As a new member, you'll receive a 100% welcome bonus on your first deposit after registering. That means depositing ৳1,000 gets you an extra ৳1,000 in bonus funds. Wagering requirements must be met before the bonus can be withdrawn.

To withdraw bonus funds, you need to place a set number of bets — this is the wagering requirement. Typically, you'll need to wager 5x to 10x the bonus amount. Terms vary by offer, so always read the conditions before claiming a bonus.

Log in and go to the Voucher page. Enter your voucher code under "Redeem Code" and confirm. If successful, the bonus or free bet will be credited to your account instantly. Each voucher code has its own expiry date.

A portion of your net losses over a given period (typically 5% to 20%) is returned as cashback. Cashback from the previous week is credited to your account every Monday. You must be logged in to your account for this offer to remain active.

Free bets can be earned in several ways — through a registration bonus, special promotions, or by redeeming loyalty points. If you win with a free bet, only the profit is withdrawable, not the stake. Free bets typically expire within 7 days.

Security & Privacy

Account Security & Data Privacy

Yes, 1xbest uses 256-bit SSL encryption. Your personal information and financial data are stored fully encrypted at all times. We never have visibility into your password or card number in plain text.

Go to "Security" under Account Settings and enable 2FA. You can choose between receiving an OTP on your mobile or using an authenticator app. With 2FA enabled, no one can access your account even if they know your password.

Change your password immediately and log out of all devices. Then contact us at support@1xbest.im. Our security team will investigate your account and can reverse any unauthorized activity.

No, we do not share your personal information with any marketing or third-party entities. Information is only shared where legally required or necessary for payment processing. For more details, please see our Privacy Policy page for support.

Responsible Gaming

Build safe and healthy betting habits

Go to the "Responsible Gaming" option in Account Settings to set daily, weekly, or monthly deposit and betting limits. Limits take effect immediately once set. To increase a limit, you'll need to wait 24 hours.

Self-exclusion means voluntarily blocking access to your own account, either temporarily or permanently. You can choose any duration from 1 week to permanent. During this period, logging in, depositing, or betting will not be possible. Our support team is here to help.

1xbest strictly enforces an 18+ policy. Age is confirmed at registration and through ID verification during KYC. If you suspect a minor is using an account, contact us immediately at support@1xbest.im.

If betting has become a problem rather than a source of enjoyment, visit our Responsible Gaming You'll find helpful information on the page. Beyond self-exclusion, our support team is also available to offer confidential guidance.

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About 1xbest

Why 1xbest is Bangladesh's top betting platform

Online betting is no longer unfamiliar in Bangladesh. Millions of people enjoy Sports Betting every day — but choosing the right platform makes all the difference. 1xbest is the trusted name that's growing in popularity among bettors across Bangladesh.

Our FAQ page is built around real questions from our users. From registration to withdrawals, bonuses to security — we've covered every topic with clear, straightforward answers.

Keep in mind: Betting is entertainment, not investment. Always bet within your means and play responsibly.

We're continuously working to improve the experience for every 1xbest user. New payment methods, more sports markets, and a better mobile experience — all coming step by step.

If you can't find the answer you're looking for in this FAQ, reach out to our support team directly. We're available in Bengali 24 hours a day, 7 days a week.

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